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Contact Us: We Are Here to Help
At Ganja Unit, we believe that exceptional products deserve exceptional support. Whether you have a question about a specific strain, need help tracking your order, want advice on choosing the right product for your wellness goals, or have a concern that needs resolving, our team is ready and eager to assist you. No question is too small, and no concern is too complicated — we treat every inquiry with the attention and care it deserves.
Get In Touch
Email Us
The most reliable way to reach us is by email. Send your questions, concerns, or feedback to:
ganjaunitsales@gmail.com
Our customer service team monitors this address daily and typically responds within 2 to 4 hours during business hours (8 AM to 11 PM ET). When emailing, please include your order number (if applicable), the product name you are inquiring about, and as much detail as possible so we can provide a thorough and helpful response.
What to Include in Your Email
To help us serve you faster, please include the following information depending on your inquiry type:
- Order inquiries: Your order number, the date of purchase, and a description of the issue
- Product questions: The product name, your experience level with cannabis, and what you are trying to achieve (sleep, pain relief, anxiety management, etc.)
- Shipping concerns: Your order number, tracking number if available, and your shipping address
- Returns and exchanges: Your order number, the product you wish to return or exchange, and the reason for the return
- General feedback: We love hearing from our customers — tell us what we are doing well and where we can improve
Self-Service Options
Sometimes you need an answer right away. Before reaching out, you may find what you are looking for in our self-service resources:
- Help Center & FAQ — Comprehensive answers to the most common questions about ordering, shipping, returns, products, and more
- Track Your Order — Enter your Order ID to see real-time shipping updates
- Shipping & Delivery — Details on our shipping methods, timeframes, and policies
- Return & Exchange — Everything you need to know about our 60-day return policy
- Price Match Guarantee — Found a lower price elsewhere? Let us match it
Shop by Need — Guided Product Selection
If you are unsure which products are right for your specific wellness goals, our Shop by Need sections provide detailed, educational content to guide your decision:
- Sleep — Products for insomnia and better rest
- Stress — Solutions for daily stress management
- Anxiety — Calming products for worry and panic
- Pain Relief — Natural pain management options
- Nausea — Anti-nausea and appetite-stimulating products
- Epilepsy — CBD products for seizure support
Our Commitment to You
When you contact Ganja Unit, you are not dealing with an automated system or a call center reading from a script. You are reaching real people who are passionate about cannabis, knowledgeable about our products, and genuinely invested in your satisfaction. We stand behind every product we sell with a 60-day return policy, a price match guarantee, and free shipping on every order.
Learn more about who we are and what drives us on our About Us page.
Send Us a Message
Prefer to use a contact form? Fill out the form below with your name, email address, subject, and message. We will get back to you at the email address you provide. By submitting the form, you agree to our Privacy Policy.
Email: ganjaunitsales@gmail.com