Return & Exchange: 60-Day Free Returns, No Hassle

Your satisfaction is our priority. At Ganja Unit, we stand behind every product we sell, and we want you to shop with total confidence. That is why we offer one of the most generous return policies in the industry: 60 days of free returns and exchanges on every purchase. If you are not completely satisfied for any reason, we will make it right.

Our 60-Day Return Policy

You may return any product within 60 days of delivery for a full refund or exchange. There are no restocking fees, no return shipping charges, and no complicated conditions. We believe that trying new cannabis products should be risk-free, and our return policy reflects that commitment.

What Can Be Returned?

• Unopened products in their original, sealed packaging
• Products that arrived damaged or defective
• Incorrect items received (wrong strain, wrong product, wrong quantity)
• Products that did not meet your expectations in quality or potency

What Cannot Be Returned?

For health, safety, and regulatory reasons, the following items are non-returnable once opened:

• Opened flower, edibles, or concentrates (due to cannabis safety regulations)
• Products that have been used or partially consumed
• Final sale or clearance items (clearly marked at the time of purchase)

If you received a damaged or defective product, these restrictions do not apply — we will replace or refund any damaged item regardless of whether it has been opened.

How to Start a Return or Exchange

Starting a return or exchange is simple:

1. Email us at ganjaunitsales@gmail.com with your order number, the product you wish to return or exchange, and the reason for the return.
2. Receive your return authorization. We will email you a return authorization number and a prepaid shipping label within 24 hours.
3. Pack your items securely in their original packaging (if possible) and attach the prepaid shipping label to the outside of the package.
4. Drop off the package at any authorized carrier location.
5. Receive your refund or exchange. Once we receive and inspect your returned items, your refund will be processed within 5 to 7 business days to your original payment method. For exchanges, your replacement product will ship within 1 to 2 business days.

Refund Processing

Refunds are processed to your original payment method (credit card, debit card, etc.) within 5 to 7 business days of our receiving your returned items. The time it takes for the refund to appear in your account depends on your bank or card issuer and may take up to 10 business days.

Exchanges

If you would like to exchange a product for a different strain, product, or size, the process is identical to a return. Simply tell us which product you would like instead when you email us. If there is a price difference, we will either charge or refund the difference accordingly.

Damaged or Defective Products

If your product arrives damaged, defective, or differs from what you ordered, contact us at ganjaunitsales@gmail.com within 48 hours of delivery. Include your order number and a photo of the damaged or incorrect item. We will arrange a free replacement or full refund immediately — no need to return the damaged product in most cases.

Price Match Guarantee

Found the same product at a lower price from a competitor? Our Price Match Guarantee ensures you never overpay. Contact us with proof of the competitor’s price and we will match it — no return necessary.

Return FAQs

Do I pay for return shipping?

No. We provide a prepaid shipping label for all returns and exchanges. Return shipping is completely free.

How long do I have to return a product?

You have 60 days from the delivery date to initiate a return or exchange.

Can I return a product I have opened?

Due to cannabis safety regulations, opened products cannot be returned unless they are damaged or defective. If you have concerns about a product you have opened, contact us at ganjaunitsales@gmail.com and we will work with you to find a satisfactory resolution.

What if my refund does not appear?

If more than 10 business days have passed since we processed your refund and it has not appeared in your account, contact us at ganjaunitsales@gmail.com and we will follow up with your payment processor.

Need Help with a Return?

Our team is ready to assist you with any return, exchange, or refund question:

• Email: ganjaunitsales@gmail.com
• Contact Us
• Help Center & FAQ

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