Help Center & FAQ: Everything You Need to Know

Welcome to the Ganja Unit Help Center. We have compiled answers to the questions our customers ask most frequently, covering everything from ordering and shipping to product selection and account management. If you cannot find the answer you are looking for, our team is always available at ganjaunitsales@gmail.com or through our Contact Us page.

Ordering & Account

How do I place an order?

Browse our shop, add products to your cart, and proceed to checkout. You will need to create an account or log in to an existing one, provide a shipping address, and select your preferred payment method. The entire process takes just a few minutes.

Do I need to be 21 or older to purchase?

Yes. Ganja Unit sells products intended for adults of legal age (21+). Our age verification system confirms your eligibility before you can browse or purchase products. By entering our site, you confirm that you are of legal age in your jurisdiction.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 2 hours of placement, provided they have not yet entered the shipping process. Contact us immediately at ganjaunitsales@gmail.com with your order number and the changes you would like to make.

How do I create an account?

Click the “Account” icon at the top of any page and select “Sign In.” From there, you can create a new account using your email address. Having an account allows you to track orders, save your wishlist, view order history, and check out faster.

I forgot my password. How do I reset it?

On the sign-in page, click “Lost your password?” and enter your email address. You will receive a link to reset your password.

Shipping & Delivery

How long does shipping take?

We offer fast, free shipping on all orders. Standard delivery typically arrives within 2 to 5 business days. Next-day delivery is available for select locations. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Currently, Ganja Unit ships within the United States only. We are unable to ship cannabis products internationally due to varying legal restrictions across countries.

How can I track my order?

Visit our Track Order page and enter your Order ID and the email address used during checkout. You will see real-time updates on your shipment’s status.

What if my package is delayed or lost?

If your tracking information shows your package has not moved for more than 48 hours, or if it has been marked as delivered but you have not received it, contact us at ganjaunitsales@gmail.com immediately. We will work with the carrier to locate your package and arrange a replacement or refund if necessary.

Returns & Exchanges

What is your return policy?

We offer a 60-day free return policy. If you are not completely satisfied with your purchase, you may return it within 60 days for a full refund or exchange. Products must be in their original, unopened packaging.

How do I start a return?

Email us at ganjaunitsales@gmail.com with your order number and the reason for your return. We will send you a return authorization and a prepaid shipping label. Once we receive and inspect your returned items, your refund will be processed within 5 to 7 business days.

Can I exchange a product for a different strain or product?

Yes. Exchanges are processed the same way as returns. Simply indicate which product you would like instead when you contact us.

Do you offer a price match guarantee?

Absolutely. Our Price Match Guarantee ensures you always get the best price. If you find the same product at a lower price from a competitor, contact us and we will match it.

Products & Quality

Are your products lab-tested?

Yes. All products sold at Ganja Unit undergo rigorous third-party lab testing to verify potency, purity, and safety. We test for cannabinoids, terpenes, pesticides, heavy metals, and microbial contamination to ensure you receive only the highest quality products.

How should I store my cannabis products?

Store cannabis in a cool, dry place away from direct sunlight. Flower should be kept in airtight containers to preserve freshness and potency. Edibles should be stored according to their packaging instructions. Keep all products out of reach of children and pets.

How do I choose the right strain or product?

Our Shop by Need sections are designed to help you find products based on your specific wellness goals — whether you are looking for help with sleep, stress, anxiety, pain relief, nausea, or epilepsy support. If you need personalized recommendations, contact us at ganjaunitsales@gmail.com.

What is the difference between Indica, Sativa, and Hybrid?

• Indica strains tend to produce relaxing, body-centered effects — ideal for evening use, sleep, and pain relief.
• Sativa strains are typically more energizing and uplifting — great for daytime use, creativity, and social activities.
• Hybrid strains combine characteristics of both, offering balanced effects that vary depending on the specific genetics.

Browse our Indica, Sativa, and Hybrid collections to explore the differences.

Privacy & Security

Is my personal information secure?

Yes. We take your privacy seriously and use industry-standard encryption to protect your data. Read our full Privacy Policy for details on how we collect, use, and safeguard your information.

Will my purchase appear on my credit card statement?

Your purchase will appear on your statement under a discreet, non-cannabis-related business name to protect your privacy.

Still Have Questions?

We are here to help. Reach out to our friendly customer service team through any of the following channels:

• Email: ganjaunitsales@gmail.com
• Contact Us page
• Track Your Order
• About Us

Our team is available daily from 8 AM to 11 PM ET and typically responds to emails within 2 to 4 hours.