Track Your Order

Waiting for your order should be exciting, not stressful. At Ganja Unit, we make it easy to follow your package every step of the way — from the moment it leaves our warehouse to the moment it arrives at your doorstep.

How to Track Your Order

Tracking your order is simple. Enter your Order ID (found in your confirmation email) and the billing email address you used during checkout, then click “Track.” You will instantly see the current status of your shipment, including tracking number, carrier information, and estimated delivery date.

Order Status Explained

• Processing: Your order has been received and is being prepared for shipment. This stage typically takes 1 to 2 business days.
• Shipped: Your order has left our warehouse and is in transit. You will receive an email with your tracking number at this stage.
• In Transit: Your package is moving through the carrier’s network toward your delivery address.
• Out for Delivery: Your package is on the delivery vehicle and will arrive today.
• Delivered: Your package has been delivered to your shipping address.

Shipping Timeframes

We offer fast, free shipping on all orders. Standard delivery arrives within 2 to 5 business days, with next-day delivery available in select locations. Orders placed before 2 PM ET on business days are typically shipped the same day.

Common Tracking Questions

I did not receive a tracking number. What should I do?

Tracking numbers are sent to your email address automatically once your order ships. Check your spam or promotions folder first. If you still cannot find it, email us at ganjaunitsales@gmail.com with your order number and we will send it to you immediately.

My tracking has not updated in several days. Is something wrong?

Carriers occasionally experience delays in scanning packages, particularly during high-volume periods. If your tracking has not updated for more than 48 hours, contact us at ganjaunitsales@gmail.com and we will investigate with the carrier on your behalf.

My package shows as delivered but I have not received it. What now?

First, check with your household members and neighbors — carriers sometimes deliver to a nearby address by mistake. Look for a delivery notice on your door or in your mailbox. If the package is still not found, contact us immediately at ganjaunitsales@gmail.com and we will open an investigation with the carrier and arrange a replacement or refund.

Can I change my shipping address after placing my order?

Address changes can be made within 2 hours of order placement, provided the order has not yet shipped. Contact us at ganjaunitsales@gmail.com as soon as possible with your order number and the correct address.

Need More Help?

If you have any questions about your order that tracking cannot answer, our team is standing by:

• Email: ganjaunitsales@gmail.com
• Contact Us
• Help Center & FAQ
• Shipping & Delivery Information
• Return & Exchange Policy

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